Question 1

Why should I order wine from your website?

Accepted Answer

We offer a unique Georgian gift for your loved ones or colleagues – wine, brandy, and chacha with personalized engraving.

Ordering Niamori products on the website is very simple:

1. Choose your desired drink.
2. Enter the desired text for engraving on the bottle.
3. Provide the delivery address.
4. Purchase the product with Visa/Mastercard cards.
   
After confirming the purchase, the design of the engraving text will be sent to you via WhatsApp or Viber on the same or the following working day, and only after your confirmation will the work on the order begin.

Question 2

How many days does it take to prepare the order?

Accepted Answer

The gift preparation requires 2-3 working days.

Question 3

What does personalized engraving mean?

Accepted Answer

A personalized inscription is made under the Niamori logo, such as: "Exclusively [Name/Surname]," while the Niamori logo and the wine name remain on the bottle.
The price includes engraving with the name.

Question 4

What happens if the product is damaged or defective?

Accepted Answer

In case of purchase in Tbilisi, if you receive a product that does not match the one ordered on the website or is damaged/defective, you have the right to request a product exchange and place an order for a different product within the same price range. For this, you will need to present a sample of the defective product. However, for regions and other countries, the company is not responsible for the safety of the item as the transportation is handled by postal companies independently from us.

Question 5

Is it possible to place an order from other countries?

Accepted Answer

Yes, wine orders can be placed from anywhere in the world. Transportation is carried out via Georgian Post, and the cost is calculated individually for each country, based on the number of bottles. The shipment will arrive within 3-7 working days. Please note that every country has legal regulations that govern or restrict the import of alcohol for personal use. Be sure to familiarize yourself with these regulations to avoid customs issues. Additionally, please be aware that international transportation does not include any type of insurance

Question 6

How safe is online shopping?

Accepted Answer

Online shopping on our website is supported by Unipay, and all transactions are processed on secure servers. We do not have access to your bank account details used during the transaction. We also do not disclose any information you provide on the site during registration or when placing an order. Information about you may only be shared with third parties in cases specified by law.

Question 7

Do you have any other questions?

Accepted Answer

Please make sure to email us at gbochorishvili@niamori.ge,(mailto:gbochorishvili@niamori.ge) and you will receive a comprehensive response in the shortest time possible.

+995 555 682 266

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